Essential reading for retailers and suppliers in the home improvement market

B&Q, Aldi and Woolworths named among worst spam offenders

Published: 30 September 2010
Leading retailers named and shamed in new report, as most likely to bombard customers with unwanted spam emails.
B&Q, Aldi and Woolworths named among worst spam offenders
The worst offender was Arcadia Group, which sent an average of two emails a day to customers who signed up to its major high street names, working out at 394 over the six-month period.

The report, carried out by Spam Ratings, looked at emails sent by 100 leading and trusted UK brands over a six-month period. It found that more than half of UK online retailers fail to comply with email good practice guidelines and send large volumes of emails that users have not explicitly consented to receive.

PC World, Shop Direct-owned Woolworths.co.uk, Aldi and B&Q were named among some of the worst retailers for bombarding customers with spam emails, while Marks and Spencer was criticised for only including an 'opt out' option on its online registration forms.

The report also found that 44% of the retail brands analysed automatically opt-in consumers to receive emails and that 56% of the emails sent from the top 100 brands were not explicitly asked for by consumers.

According to Spam Ratings, only one-in-three UK brands meet email marketing best practice standards and don't send emails that customers have not explicitly asked for.

Spam Ratings co-founder Andy Yates said: "Trusted brands are making a big mistake by not acting responsibly, openly and fairly with customers. Businesses spend millions building brands and then seem intent on destroying them by sending millions of useless, unwanted emails."

Comments


(Your email address will not be published)
8 + 2 =  
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

Latest reader comments

re: Latest update on Green Homes Grant and implications for homeowners and landlords

John Hart
After applying for a green homes how long will it take for a decision? thanks...

re: SX Rainproof Exterior Caulk

Wally
I need the exterior sx rain resistant caulk! Can't get it anywhere so please help! How can I order it? Need it yesterday...

re: BCT can replicate any material in a ceramic tile

Christina Tiritanou
Not sure if you can help as I require a tile which has the measurements of 6”x 6”? Thank you....

re: Latest update on Green Homes Grant and implications for homeowners and landlords

colin thompson
SarahVery clear and helpful information.Thanks...

Most read stories