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B&Q swipes voucher business from decor independent

Published: 19 November 2013
The owner of an independent decorating shop in Greater Manchester says he is losing thousands of pounds' worth of business to B&Q because of a change of policy at a local social housing provider.
B&Q swipes voucher business from decor independent
Bolton at Home, a charity that owns and manages more than 18,000 homes in the area, gives its tenants vouchers they can use to buy DIY materials. And for Terry Whatmough, who runs Decorsave in Westhoughton, this has brought in at least £4,000-worth of business a year for the last decade.

However, when sales via the vouchers started to disappear he made some enquiries and discovered that Bolton at Home is now telling its householders that they must get their decorating supplies from B&Q instead.

Mr Whatmough described the move as "a stab in the back", and added that some local tenants would have to use public transport to get to the nearest B&Q, which could be inconvenient if they intended buying bulky or heavy materials.

However, a spokesman for Bolton At Home told The Bolton News: "We do sympathise if this has caused hardship but the old system of independent retailers was administratively costly and limited our customers in terms of choice.

"Having B&Q provide our decorating materials will ensure value for money, green operations, contributions to our communities and the use of local labour.

"Tenants will also receive a wide selection of materials, access to a tool pool and DIY skills training with B&Q."

Comments

Published prior to March 2014
By james fear
Pete B&Q have centres you can learn to plaster in within the big stores...
Published prior to March 2014
By Louise Townsend
When anyone comes to use vouchers here at Bailey Paints the amount they have to spend is fixed so we make sure that they get as much as they can for their money. I wonder if B&Q do the same!
Published prior to March 2014
By Jim
It is the "value for money" quote that makes me laugh. Did they actually check the prices in B and Q before they made the decision? I doubt it.
Published prior to March 2014
By pete jackson
I had to laugh when i read about the training skills used as a reason for the use of switching from an indie to b&q what training would that be then the staff usually read from the back of the can
Published prior to March 2014
By North Wales
We had the same issue in North Wales. A so called charity housing scheme made their Tenants go to Dulux Decorating Centres even though they had to travel over 10 miles to visit one. The Tenants wanted to use their local high street shops, shops that the government acknowledges are struggling to survive. However the housing associations only wanted to use certain retailers even though they would charge more than we do.

It s a disgrace when out Rates and Taxes pay for these housing associations and we are unable to get any trade from it in Wales.

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