Essential reading for retailers and suppliers in the home improvement market

Debenhams to close 10 stores as part of “Destination Store” plan

Published: 20 April 2017 - Jenny Wonnacott

The new CEO of Debenhams Sergio Bucher, who joined the business last October, has revealed plans to transform the retailer into a “destination for social shopping”, improve online services and potentially close up to 10 of its 176 UK stores.

Debenhams is set to undergo a period of change, which could involve the closure of up to 10 stores
Debenhams is set to undergo a period of change, which could involve the closure of up to 10 stores

It comes as the retailer revealed its half-year pre-tax profits fell by 6.4% to £88m, though group gross transaction value was up 2.9% to £1,676.5m with the UK like-for-like figure up 0.5%.

A central distribution warehouse and 10 smaller warehouses are also on the chopping block as part of the new strategy, which is being coined as “Debenhams Redesigned.” As part of the strategy, bosses have said they want to “deliver growth by becoming a 'Destinaion, Digital and Different' and drive efficiency by simplifying and focusing our business.”

Mr Bucher explained: “Our customers are changing the way they shop and we are changing too. Shopping with Debenhams should be effortless, reliable and fun whichever channel our customers use. We will be a destination for "Social Shopping" with mobile the unifying platform for interacting with our customers.

“If we deliver differentiated and distinctive brands, services and experiences both online and in stores, our customers will visit us more frequently and, having simplified our operations to make us more efficient, we will be able to serve them better and make better use of our resources.

"I'd like to thank the executive team and all our colleagues, who made sure that we were able to deliver a great experience for our customers over the peak trading period, and who are now working hard to implement our new strategy. This will set Debenhams on course for a successful and profitable future."

Comments


(Your email address will not be published)
5 + 2 =  
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

Latest reader comments

re: Latest update on Green Homes Grant and implications for homeowners and landlords

John Hart
After applying for a green homes how long will it take for a decision? thanks...

re: SX Rainproof Exterior Caulk

Wally
I need the exterior sx rain resistant caulk! Can't get it anywhere so please help! How can I order it? Need it yesterday...

re: BCT can replicate any material in a ceramic tile

Christina Tiritanou
Not sure if you can help as I require a tile which has the measurements of 6”x 6”? Thank you....

re: Latest update on Green Homes Grant and implications for homeowners and landlords

colin thompson
SarahVery clear and helpful information.Thanks...

Most read stories