Essential reading for retailers and suppliers in the home improvement market

Dyson fan ad banned over cordless claims

Published: 17 July 2019 - Fiona Garcia
 

The Advertising Standards Authority (ASA) has deemed an advert for Dyson’s Pure Hot + Cool Fan could mislead consumers into believing the product was a cordless fan by using images that do not clearly show the need to plug into mains electric.

The ad, which ran in April this year, was challenged by a complainant who said the images used implied that the fan was cordless. Dyson responded by stating that the product “was clearly shown in the ad as having a cord, which was distinguishable from both the floor and the rug depicted on the opposite of the image”.

The company said it “did not believe there was any reasonable prospect of the average consumer being misled into thinking the product was cordless”, adding that, considering no other cordless air purifiers currently exist in the UK market, should Dyson have developed such a model, the fact that it was cordless would be one of the key features it would clearly advertise and shout about.

However, the ASA upheld the complainant’s challenge, noting that there was no cord or electrical outlets visible until the final shot in the ad, which showed a cord leading from the base of the fan. The ASA explained this cord “was very thin and coloured grey on a light background… was the same colour, thickness and approximately the same length as the edge of the carpet which appeared opposite it on the screen” and could therefore, be easily missed and seen as part of the background by viewers.

In banning the ad in its current state, the ASA said: “We considered that if the fan had a cord that plugged into the mains electricity, viewers would expect to be able to see it in those shots…We told Dyson Ltd not to imply that their fans were cordless if that was not the case.”

The latest ruling follows Dyson's challenge of a Vax ad, which first appeared in August 2017 and claimed Vax's blade cordless 24v vacuum cleaner is “as powerful as a corded vacuum”. Dyson challenged that the claim was misleading and could not be substantiated, and the ASA upheld the objection, ruling that the ad could nnot appear again in its current state.

 

 

Comments


(Your email address will not be published)
3 + 2 =  
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

Latest reader comments

re: Latest update on Green Homes Grant and implications for homeowners and landlords

John Hart
After applying for a green homes how long will it take for a decision? thanks...

re: SX Rainproof Exterior Caulk

Wally
I need the exterior sx rain resistant caulk! Can't get it anywhere so please help! How can I order it? Need it yesterday...

re: BCT can replicate any material in a ceramic tile

Christina Tiritanou
Not sure if you can help as I require a tile which has the measurements of 6”x 6”? Thank you....

re: Latest update on Green Homes Grant and implications for homeowners and landlords

colin thompson
SarahVery clear and helpful information.Thanks...

Most read stories