Same old excuses... They all should be hauled against a court. No cash to pay supplier or customer refunds as too busy paying for swimming pools and tennis courts on private accounts. Glad I got out when I did.
Floors2go should be cut off as a trading name

I put in an order, online, on April 21st 2014; unds left my account the same day, yet I have never received any materials. I have spent so many hours on phone and websites, email, but to no avail. The bank can do nothing, Floors2Go will do nothing, PayPal can't do anything, either. I can't start my sitting room floor as I have half the flooring I need. seven and a half months now!

I demand you to explain yourselves and the the pathetic customer service you provide after an order is placed. I want my money back! You have readily taken my money and still not provided the goods! What kind of shoddy business are you running
Call meM 07977441167

i dont know why so many people are bleating, we as consumers have rights, i simply got a refund by phoning mastercard, i assume all other card companies are the same, i was told my floor would be delayed and in todays world lots of shops and people have money trouble. call tony blair to complain and credit card to get money back

Bort 1000 pound of tobacco maple real wood flooring August last year had a leak underneath and had to rip a little corner area out about 2 packs went in December to wakefeild branch was all ok there was wood apparently on a ship come in from Asia January so I made inquiry and staff say in yes defo coming to country so I paid for 5 packs January phone call mister croft we can't get that wood now they stoppet making it 210 quids worth but that also ment that all the floor had to come up so now we have a carpet down and a grands worth of wood down the cellar.they been sending me a cheque since February I gave them a bit of time as was working away big then April came along so I phoned wakefeild branch and spoke to Amy same old bullshit haven't u recieved it yet I sent it personally,girlfriend just had newborn baby so had abit of time so been go shop and had phone calls only to be told that the company has been sold after admin where do I stand before I do something daft ant end up in court myself

It seems pretty straightforward to me. Martin Lewis, Money Saving Expert says claim from the credit card company. See this page
http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

I placed an order in my local F2G on 3rd July and spent 685!!!! I have no sign of any delivery!!! I am being fobbed off daily with the 'new' owners saying that they will be honoring all orders but cant give me a delivery date or anything! I am fuming and my conservatory project has been delayed by 3 1/2 weeks so far! I paid using a credit card so not sure if I can claim my money back??
Claire

Dear any customers who have not had there goods or money back, information that floors2go are having a meeting in Birmingham tomorrow at Birmingham City football ground to launch there new business perhaps you should all go along and ask the previous and new owners where your goods are , if you ask for Richard and Robert hodges they might have the bottle to tell you where your money is, I here the police and other authorities could be attending after 100s of complaints of fraud
Good luck

they really should be called fraud to go as Richard and Robert Hodges (the owners) are no strangers to ripping people off, operating illegally and lying through their teeth. The staff would have been left in the dark and drip fed information about "product shortages" or "supply chain issues" and left to deal with angry customers like yourselves with no answer to give you and no support. someone should report them to trading standards. i would suggest watchdog but they'd enjoy being on tv......

0121 380 5004 try this number, it used to be the 'legal director' David Visor, whether he's still there or answers his phone is a whole different story but it MIGHT get you somewhere.

I am owed nearly 3000 for a solid oak floor which they had in store and I was just waiting to collect. When I went to collect it with the builder the shop was closed. Not enough protection for us. Now apparantlly called F2G Retail sales Ltd