Tesco closes kitchens and bathrooms business
Published: 13 November 2014
Grocer takes decision to close dedicated kitchen and bathroom business over concerns about provider Mark Two Distributors
The announcement was made on Tesco's website, following news that its supplier Mark Two Distributors left hundreds of customers without kitchens or at risk of losing their deposits.
A statement from the supermarket giant said: "Following a review of our Tesco Kitchens and Tesco Bathrooms provider, Mark Two Distributors Limited, we identified concerns about their ability to deliver the service our customers expect. Therefore, we have taken the decision to close Tesco Kitchens and Tesco Bathrooms.
"Although Mark Two continues to trade its business, holds all customer payments and is legally responsible for honouring all outstanding customer orders, warranties and supplier payments, it is our belief that they will not be fulfilling those obligations. As a result, we have taken the decision to step in and do the right thing for customers."
Tesco is offering customers refunds if they have paid Mark Two a deposit for work that hasn't yet started and is offering to help support and find solutions for customers if work has commenced but fitters have walked off site or if there is a warranty issue. It is also offering a helpline for fitters currently engaged in a project for Tesco Kitchens and Bathrooms if they are concerned about being paid by Mark Two.