Essential reading for retailers and suppliers in the home improvement market

Traders say they're not getting information on age restricted sales

Published: 19 March 2009
Diyweek.net's recent coverage of council 'sting' operations has led to scores of retailers getting in touch to say the system is still unfair.
Traders say they're not getting information on age restricted sales
All agree the law on age restricted products needs to be enforced, but DIY storeowners are still saying they're not getting any information from their local trading standards department.

That is, at least, not until they're caught out in the entrapment-style system currently used to monitor under age sales.

In DIY Week, out tomorrow (Friday 20 March), we speak to one trader, Jim Turner owner of Portwood Supplies in South Norwood, south London, who faces court after being 'stung' to explain the process for the retailer.

We also hear from a trading standards officer about how they target particular areas and the methods they use.

DIY Week also outlines the exact information retailers need to know to stay up-to-date with the law in a 'cut out and keep' guide to age-restricted sales.

Comments

Published prior to March 2014
By Neil Gow
I have found the Information Fact Sheet issued by the BHF to their members invaluable. Not only does it explain the law in plain english, but it also provides advice on how to manage the whole issue with your staff and customers. This issue of entrapment by TSO is a serious one as they often no less about the law than retailers and it is open to interpritation. The DIY and Garden industries need to work together with trade bodies to get this operating better and address the real problem.
Published prior to March 2014
By Jon Bouncefrey
I think they should increase the number of products they restrict - someone armed with a pressure washer tried to hold up a bank the other day - these thngs are leethal.
Published prior to March 2014
By B Lamb
The first I knew of the raise in age for selling of blades was when I heard it on the radio on the day it started! I rang Trading Standards, they said they would be sending an info pack which arrived 3 weeks later and was about alcohol not blades! I asked where they advertise - they "thought it was in the Guardian sometime". They said it's up to the trade press to find out and for me to read it! We have a mini dept store, I have to read 1/2 a dozen trade papers to find this kind of thing and it's easy to miss it. They change the rules, don't tell anyone and then fine us for breach - in any other business that would be called fraud.
Published prior to March 2014
By Michael Weedon
BHF Group has been providing its members with exactly this information in its factsheets and publications for years.
It is also continuing to press for clarity and consistency in what's included, particularly with the Local Better Regulation Office. Our argument is that unless retailers are absolutely clear on what is restricted and what is not, then they cannot adequately communicate that to their staff. Alchohol and tobacco are readily identifiable, the same is not true of all items that you might find in a hardware shop or cookshop. Chisels, scissors and a whole range of other products come to mind.
Trading Standards cannot be easily addressed nationally as it is not one national body: trading standards departments are run by councils and they interpret the rules locally.
Some are trying to widen the definitions, particularly of knives, to include, for example, some types of saw. They are able prosecute speculatively and then see if the...[comment was too long]
Published prior to March 2014
By Ed Baker
After our visit by TS we were sent some age restriction posters etc.
None were relevant or specific to the products we sell, as we don't sell tobaco or alcohol.
Published prior to March 2014
By John Horwood
The industry should press Trading Standards for a definitive list of products.
The much better alternative is to scrap the act and introduce a 'Attempting to purchase or Carrying an age restricted item' act. This puts the blame where it should rest - with the under age person.
Published prior to March 2014
By Simon Stevenson
Totally agree with Jim, Retailers are not made fully aware of these issues and when there are items that you would expect to have an age restriction on they then give you options such as "well you can sell it to them if they look responsible or will not use it for the wrong purpose" items such as spray paint have a restriction but then spray coloured hairspray can be sold if they look responsible.

This leaves an option open to traders who could potentially be prosecuted if the customer ends up using them for the incorrect purpose but in the retailer opinion thought were responsible when they sold the goods to them. What a crazy set up!!!

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