Essential reading for retailers and suppliers in the home improvement market

John Lewis notches up £1bn of online sales

Published: 22 April 2013
Annual online sales at John Lewis have passed the £1bn mark - a year ahead of the retailer's forecast.
John Lewis notches up £1bn of online sales
The milestone has been reached alongside the launch of a new web platform, which represents an investment of nearly £40m over three years. It will provide the foundation for future online growth and John Lewis' customer-focused omnichannel strategy.

Online director Mark Lewis said that achieving £1bn of sales was "a reflection of how central online shopping has become to our customers. We have a leading omnichannel strategy which our customers love, but to continue to deliver the service our customers want, we need a website which will serve us as well as the old one did, and maintain our position as a leading innovator in online retailing."

The new website features an enhanced wish list function and search history, with more customer-focused functionality planned for the future. With mobile now accounting for over 25% of traffic to, the retailer has also revamped its mobile offer and plans to launch a new app with details to follow later this year.

John Lewis is seeing an unprecedented pace of online growth, with sales up over 40% for last year.

Meanwhile, work has now begun on the new John Lewis at Home in Ashford, Kent.


(Your email address will not be published)
Already Registered?
Sign In
Not Yet Registered?
Printable View E-mail Bookmark

Latest reader comments

re: Latest update on Green Homes Grant and implications for homeowners and landlords

John Hart
After applying for a green homes how long will it take for a decision? thanks...

re: SX Rainproof Exterior Caulk

I need the exterior sx rain resistant caulk! Can't get it anywhere so please help! How can I order it? Need it yesterday...

re: BCT can replicate any material in a ceramic tile

Christina Tiritanou
Not sure if you can help as I require a tile which has the measurements of 6”x 6”? Thank you....

re: Latest update on Green Homes Grant and implications for homeowners and landlords

colin thompson
SarahVery clear and helpful information.Thanks...

Most read stories