Essential reading for retailers and suppliers in the home improvement market

The Telegraph names UK's 'top 20 DIY stores'

Published: 2 January 2014
B&Q has come first in a list of the top 20 DIY and hardware stores in Britain that has been compiled by The Telegraph. Companies range from country-wide chains to "independent gems".
The Telegraph names UK's 'top 20 DIY stores'
"We are a nation of Do-It-Yourselfers - and that's official," The Telegraph's Graham Norwood said. "Six out of 10 adults claim to be good or very good at DIY but 12% of people admit to creating a DIY disaster costing hundreds of pounds to remedy, according to an Alliance & Leicester poll."

The article names the following as the UK's top 20 hardware stores:

"1. B&Q: 350 stores across the UK selling 40,000 products for in- and out-door DIY
2. The Range: 80 stores and expanding, selling basic DIY and craft materials
3. Maxwells: 10 north of England branches specialising in power tools
4. Hunts of Marlow: Family-run business near the high street, offering key-cutting too
5. Pickles: Home and garden DIY stockists plus fuel supplies from coal to sticks, in rural Devon
6. Firn's: Long-standing Cumbrian family hardware and ironmonger with gift-wrapping service available
7. Evans of Saltash: Leading Cornwall hardware shop with extensive household section too
8. ScrewFix: 255 stores selling 11,000 items and with a Click & Collect service
9. Crocket The Ironmonger: From Black & Deckers to Barbours, this Glasgow DIY heaven has an equestrian section too
10. Toolstation: Over 50 stores from Inverness to Truro selling tools (of course), workwear and landscaping kit
11. Langbridge Home Hardware: Bath's best, say customers - the website has a blog giving DIY and baking hints
12. Homebase: 340 stores across the UK, mostly out-of-town with easy parking
13. Worleys: Pet supplies as well as DIY, specialising in electrical equipment, plus a gift section. Cardiff-based
14. Potters: Based in Hockley, Essex, with large garden, decorating, tools and plumbing sections as well as kitchen and cooking
15. Partridges: On Ipswich high street the shop has everything from home fencing to wheels and castors
16. Lindleys: Family-run business in Castleford with extensive supplies and free local delivery
17. Wickes: 200 stores aimed mostly at the serious well-informed DIY enthusiast
18. Morrells: A DIY store just off London's Carnaby Street? Odd but true, with tools, decorating supplies and ironmongery
19. Ray Grahams: Based in Newtownards, N Ireland, offering everything from duvets to downpipes
20. Scats: Stores across south Wales and southern England, specialising in agricultural DIY - everything for those working on smallholdings and equestrian properties"

Do you agree or disagree? Leave a comment and let us know.

Incidentally, some of the numbers in Mr Norwood's article were incorrect. B&Q has 359 stores in the UK, The Range has 85 stores, Maxwells DIY operates 11 stores, Screwfix 303 stores and Homebase has 336 UK stores.

Last month, B&Q’s website came in second-to-last place in a survey of the UK’s best and worst online retailers; it was named as one of the “decliners”.


Published prior to March 2014
By Bob M.
Compared to US hardware stores, UK DIY stores are a joke. Very expensive, few options, you can only buy set quantities of materials or sets of tools (I need ONE chisel not five!) or pre-packeted hardware (again I need TWO connectors, not 15).
Thankfully we have the internet now, so I never have to go to B&Q again.
Published prior to March 2014
By John Stanyon
Why are we so obsessed with being "best". We get told that a small local "Chip" shop is the best in Britain, or in the DIY around the corner is the best, as shoppers we make up our own minds, we get to know the best, not always the cheapest, but where we are treated as customers and respected as such
Published prior to March 2014
By DIY Dad
B&Q!!!! Don't make me laugh! At best they are incompetent, (aside from their trade guys who actually own a brain, but sometime struggle to use it) at worst they are ignorant. I can blame the staff for their failings, it has to be the blind fools at the head office who lead! or should I say Stumble...... When will this multiple take their head out of their arse and listen to the customer , the supplier and the fat lady singing....sort yourselvs out guys please try to be a leader and not just a self believer!
Published prior to March 2014
By Jane Oliphant, Consultant Editor, DIY Week
Hi Mikki: Thank you for your comment on the above article. However, it's not the case that "DIY Week is pushing B&Q forward as the Pantheon of DIY". We were simply reporting on The Telegraph's article and its author's opinions. We don't necessarily agree with them, and we thought that many of our readers wouldn't either - and these comments seem to support that view.
Published prior to March 2014
By Mikki
B&Q top for what,high prices, poor displays, highest number of "own label sku's ? A very poor article based on one man,s opinion.
No Elmers, Charlies, Mallets, Thorns and for what its worth, Partridges is in Hadleigh NOT Ipswich High Street.
Once again DIY Week is pushing B&Q forward as the Pantheon of DIY. It is a money making business that excels in making consumers think it is the only place to shop in the DIY world.
6 out of 10 are good at DIY, I seriously doubt the accuracy of that poll.
Published prior to March 2014
By Vin
With reference to the article in the Telegraph during the festive break and you leading story in the current Issue.
It's good to see Journalist like Graham Norwood is taking an active interest in our DIY Industry.

Even though I don't fully agree with the article ( including leading figures in Our DIY Industry asking " why you aren't on the list?" ),but it's good to see some names on it especially Maxwell's.

Be interested to find out on what basis he based his top 20 list ?

Published prior to March 2014
By jay
first in a list for what?? no of stores service
price etc come on dont just give us a list give us the reasons
poor article

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